Let me clarify that statement. Yes you do still need to grind dungeons for factions' experience, but you don't have to grind the same ones over and over.Oh, and over and over again.How is this done? The introduction of faction tabards is the key.By wearing the appropriate faction tabard any experience earned in any level 80 dungeon is distributed appropriately.In my opinion if the expansion falls anywhere short, it is unfortunately here.I know I am only a millionth of their customers so why should what I think matter? Let's all call it what it is, we gamers all think we are the only wow gold player that counts and to a certain extent we're correct. Service has improved over the years, but it still seems like it takes forever to get a response from a GM. Additionally, hailing from the East Coast, those extended service Tuesdays; almost always go over their estimated time, not by ten or fifteen minutes, but often two or more hours. Tell me up front and it won't be so bad, tell me at log on time and I get cranky. I have achievements that need achieving. It's been four years; this should be a science by now. Is it selfish of me to think so? HELLS YES!! But I'm a gamer and that's how I feel. On the plus side this only happens once a week so is really that bad? On any day but Tuesday I would suppose not.One last Customer Service rant: Server queues. I can't help but think that something could be done to resolve this. It's not a player's fault that there are a large number of players per server.